Live Shipping and Guarantee

Below are the details on how we ship live animals and our live arrival guarantee.  

  • Temperatures (including overnight) at the delivery zip code must be between 40F and 90F for all live orders. If they fall outside this range the guarantee is voided.  Please be aware of your local temperatures when ordering.  
  • You or an authorized person must be present for the 1st delivery attempt.  If the package is left outside for any reason, the live guarantees are void.  
  • If you have the package shipped to a carrier facility/hub you must pick up within 6 hours of delivery.   
  • If you supply an address that is invalid, the live guarantee is voided.  
  • We are not responsible for carrier delays, but will do what we can on a case by case basis. 

If you have any issues with your live shipment, please contact us immediately within 6 hours of delivery or pickup by using any of the following: 

  • Contact Us page
  • Chat system on bottom right of your screen
  • Call us at 708-505-2155
  • Email us at

Thank you for taking the time to read through the details above.  Feel free to contact us with any questions!  We appreciate your business!